I was trying to customize the open source Email management package to my outlook email needs. The problem I am getting is the extraction rules are working perfectly fine one test email in the expert.ai studio. But the same rules are not extracting information for other test emails.
Sample Example scenario:
TestEmail1.txt with just from address
From: Venkat Praveen Tatini <email@example.com>
I was able to extract the name [Venkat Praveen Tatini] from the TestEmail1.txt
TestEmail2.txt with just from address
From: Sherlock Holmes <firstname.lastname@example.org>
I was unable to extract the name [Sherlock Holmes] from the TestEmail2.txt
This is weird because the rule is pretty simple which is extract people name. I looked at the Original package and compared with my custom package. Haven’t missed anything. but unable to figure out why the extraction rule that works for one TestEmail1.txt is not working on TestEmail2.txt.
It would be extremely helpful for me if anyone knows what the issue might be?
Looking forward to the community response
Best answer by lmusettiView original